Actuate Health is committed to providing the same quality psychological and counselling services to all existing and new clients through these changing times. We endeavour to be flexible in how we deliver our services and meet client needs while minimising the risk of transmission or spread of COVID-19. As such, we are implementing some precautionary measures to ensure the health and safety of staff, clients and other visitors to our site.

Please take a moment to read our COVID Policy and Procedures below before attending Actuate Health and consider whether additional precautions or alternative appointment arrangements need to be discussed with our team:


We ask that all visitors to site consider the following questions before attending Actuate Health:

  • Have you experienced any cold or flu-like symptoms in the last 14 days (including fever, cough, sore throat, difficulty breathing)?
  • Have you had any person-to-person contact with someone who has exhibited COVID symptoms in the last 14 days?
  • Have you returned from any known interstate or international hotspots within the last 14 days?
  • Have you been in close contact with anyone who has travelled from a known hotspot within the last 14 days?
  • Have you been asked to quarantine or self-isolate?

If you have answered yes to any of the above questions, we ask that you refrain from entering our premises until given clearance (returned a negative COVID Test and/or no longer required to quarantine/self-isolate). Please contact Actuate Health (Phone or email) so we can arrange a telehealth session or reschedule to an alternative time.


As Queensland opens its borders to interstate and international travel, Actuate Health are committed to reducing the risk of transmission or spread of COVID to those attending our site (Staff, Clients and Visitors). As such, the following precautions will continue until otherwise advised or directed by the CHO (Chief Health Officer).

  • Office seating in the waiting room and therapy rooms has been arranged for appropriate physical distancing
  • Offices will be sanitized and cleaned daily and seating after each client
  • The team will wear masks (as appropriate and when directed) and maintain safe distancing
  • Hand sanitiser is maintained and available and to be used before entering the office for an appointment
  • We aim to schedule appointments to minimize the number of people in the waiting room
  • Tissues and rubbish bins are easily accessed and disposed of on a frequent basis
  • Continue to use the COVID safe check-in QR code at reception
  • If you or your psychologist is sick we ask that you attend via telehealth unless rescheduling is necessary.
  • Our cancellation policy remains as is, with the options of telehealth and our team endeavouring to be as flexible as possible in offering appointments
  • If meeting face to face, and there is a resurgence of the pandemic, or in case of lockdowns, we may request sessions be conducted via telehealth. If you have concerns about meeting via telehealth, we will discuss it first and try to address any concerns.
  • You understand that, if necessary for the wellbeing of everyone, we may determine that we return to telehealth for everyoneʻs wellbeing.
  • If you decide that, at any time, you would prefer or feel safer staying with, or returning to, telehealth, we will respect that decision, as long as it is feasible and clinically appropriate.

As a healthcare site, we are following the advice of the CHO and adhering to current health mandates with regards to vaccination. Our staff are fully vaccinated against COVID-19. We respect the rights of our clients to choose their vaccine status; however, we are required to implement precautions to minimise risk of transmission and spread to vulnerable persons. As such, we have a reasonable right to request your vaccination status, and if determined a client may be vulnerable or at increased risk, we may advise telehealth as an alternative or request the use of PPE such as masks while on premises.

If you prefer to meet face to face with your therapist, you understand that by coming to our site, you are assuming the risk of exposure to COVID. This may increase if you travel by public transportation, taxi, or rideshare service.



Should you have any concerns regarding the precautions Actuate Health are implementing to reduce the transmission and spread of COVID-19, please contact our Director, Katrina Norris, via email:

Please be advised that as an organisation we are implementing strategies to minimise transmission and spread, as directed by the Queensland State Government. We will not tolerate any abuse directed at our staff under any circumstances and will not hesitate to cease services to any individuals who engage in such behaviour.

We reserve the right to update this policy, as required, without notice.